The proposed factory sales, intended to slash costs, mark a significant shift from Dell's long-standing strategy of making its own products, the Journal said. Instead, Dell plans to have contract manufacturers make all its computers, the paper reported.
Dell outsourced it's consumer service to boiler rooms in India. A company built upon customer service let go of a key capability in order to wring a few points more profit. They lost customers in the process, myself among them. This is another instance of businesses literally consumed by greed. Rather than plan, invest, and grow the business organically, an alternative approach using credit, finance, and the plundering of internal assets in order to maintain stock price (in order to get more financing, etc.) is embraced. The business, in the end, consumes itself by driving its customers away. Investors, Wall Street, and owners are NOT customers. Their needs ought never be put first. Doing so is fatal to the business. Why can't they get it? Is overpayment of the top "leadership" a key factor? This entire dynamic is bleeding our nation. I see it every day, where I work, and where I shop.
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